Refund / Reshipment

We strive to provide our customers with the best possible shopping experience. In this regard, we cooperate only with trusted suppliers of pharmaceutical products, ensure the freshness of goods, store them in optimal conditions and use the services of reliable partners in the delivery of goods. We also take postal and customs risks for delivery to most destinations, but not all of them.

However, taking into account the specifics of these goods and, more importantly, the need for their international delivery, certain difficulties may arise. If the customer does not receive the goods of the proper quality, they may be offered to resend or return the goods upon request. For more information, please read the information below.

Guaranteed Delivery Times

We would like to inform you that there may be unexpected delays in delivery, which may occur for reasons beyond our control. However, we will compensate you for the cost of the order (refund or resend) if it is not delivered on time. Due to the fact that we cannot always control external factors that affect the delivery time, we have set the maximum delivery time (see. below). If the delivery time is exceeded, we will consider the order lost.

To \ From	CIS Warehouse
USA	60 days
Canada	60 days
UK, EU, UAE & Other Countries	60 days
Australia and New Zealand	No Delivery

Resend and refund

If your order requires a resend or refund, this may be due to the following reasons:

• Damage to the product during transportation.
• Delivery delay exceeding the guaranteed period (see. see the table above).
• The customs service has withdrawn, lost or returned the parcel.

If you encounter one of these issues, you have two days from receiving your order to file a complaint. Unfortunately, after this deadline, we will not be able to review your complaint due to the internal rules of our site.

Please note that these rules only apply to orders sent from low-risk countries.

Orders are NOT subject to resend or refund

Unfortunately, we cannot accept back or resend orders if:

• You were not satisfied with the product or you had an allergic reaction to its components. It is important to keep in mind that using the products without consulting a doctor can lead to risks of infection.
• You decided not to use the product after receiving it. We understand that you may have personal reasons for changing your decision, but our order processing center does not provide services for returning such items.
• You couldn't pick up your parcel at your local post office or provided the wrong address. If the parcel is returned as "unclaimed" or" undelivered", we will not be able to resend it.
• Tracking shows that the order was delivered, but you claim that you did not receive it. In such cases, it is recommended to contact the local postal service to clarify the situation.
• You used the services of a third-party service for delivery to an address other than the one specified in the order. In this case, you are fully responsible for the actions of your chosen carrier.
• You are ordering to a high-risk country (see. below).

Delivery to high-risk destinations

Most countries allow individual import of supplements and nootropics. However, there are countries whose customs authorities have previously blocked parcels with nootropics, or countries with which we have little experience in delivering drugs.

When placing orders to these destinations, you agree that we are not responsible for possible problems with customs or local mail.

Your order will only be reshipped or returned if it is damaged during transportation or if it cannot be delivered due to unforeseen circumstances. In other cases, resend or refund does not apply.

Please make sure that you comply with local laws and read the import regulations in advance.

We provide a standard resend or refund guarantee for WHITELISTED countries.

United States of America, Australia, Bulgaria, Canada, Croatia, Finland, France, Greece, Hungary, Hong Kong, India, Israel, Japan, Latvia, Malta, New Zealand, Puerto Rico, Romania, Serbia, Singapore, Switzerland, Taiwan, Thailand, Turkey, United Kingdom.

All other countries are considered high-risk.